Privacy Policy

Your privacy is important to us. This Privacy Policy describes how TrustAdvisor, a brand operated by Jorge Nuno Pereirinha de Carvalho, a sole trader, with registered address at Rua Álvaro Pedro Gomes 3-2B – 2685-137 Sacavém, Portugal and tax identification number 185618979, processes your personal data in accordance with the General Data Protection Regulation (GDPR).

For any questions related to the processing of your personal data, you may contact us via email at: privacy@trustadvisor.pt.

1. Personal Data Collected

We may collect the following personal data:

• Name
• Email address
• Phone number (where applicable)
• IP address
• Browsing data (including cookies, IP address, and analytics data)
• Other data voluntarily provided through forms

2. Purpose of Processing

Personal data is collected for the following purposes:

• Responding to contact requests or inquiries
• Providing requested services
• Managing the relationship with the user
• Analyzing and improving the performance of the website
• Complying with legal obligations

3. Legal Basis

The processing of your personal data is carried out based on:

• Your consent, where applicable, particularly for sending communications and the use of non-essential cookies
• The performance of a contract or pre-contractual measures
• Compliance with legal obligations
• The legitimate interests of the company, namely for improving website functionality, preventing fraud, and ensuring system security

4. Data Sharing

Your data may be shared with third parties only when necessary, namely:

• Technology service providers (e.g., web hosting)
• Analytics tools (e.g., Google Analytics)
• Legal authorities, when required by law

We ensure that all third parties comply with applicable data protection obligations.

5. International Transfers

Whenever data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, namely through standard contractual clauses approved by the European Commission or other legally acceptable mechanisms.

6. Data Retention

Personal data will be retained:

• For the period necessary to respond to contact requests (up to 12 months after the last contact);
• For the duration of any contractual relationship and until compliance with applicable legal obligations;
• Or until the user requests its deletion, where applicable.

7. Data Subject Rights

Under applicable law, the user has the right to:

• Access their personal data
• Request rectification or erasure of their data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, you may contact us via the email address indicated above. Proof of identity may be requested to ensure the security of personal data.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or alteration.

9. Cookies

Our website uses essential cookies and, subject to your consent, non-essential cookies to improve user experience and analyze website performance. For more information, please refer to our Cookie Policy. Cookie Policy.

10. Links to External Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of such websites.

11. Complaints

Users have the right to lodge a complaint with the competent supervisory authority:

Portuguese Data Protection Authority (CNPD)
https://www.cnpd.pt

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We recommend that you review it periodically.

13. Effective Date

This policy is effective as of March 24, 2025.